Frequently Asked Questions provide helpful answers to common questions customers may have before, during, or after placing an order. This information is designed to make it easier for customers to understand products, ordering procedures, shipping, payments, returns, and customer support.
Our Frequently Asked Questions section helps customers find important information without having to search through multiple pages or contact support for basic questions. Clear answers can make the shopping experience easier and help customers feel more confident when making a purchase.
Ordering Questions
Customers can use the Frequently Asked Questions section to learn more about how to place an order, available products, product information, and the steps involved in completing a purchase. If a question is not answered here, customers can contact the support team for additional assistance.
Shipping Questions
Shipping information may include available delivery options, estimated delivery times, order processing, and tracking information. Delivery times can vary depending on the destination, shipping method, product availability, and other factors.
Payment Questions
Customers can review available payment options and other important information related to completing an order. Before submitting an order, make sure all billing and shipping information is accurate.
Returns and Refunds
For questions about returns, exchanges, cancellations, or refunds, customers should review the applicable store policies. Eligibility and processing times may vary depending on the specific circumstances and the applicable policy.
Product Questions
If you need more information about a product, carefully review its product page for available specifications, descriptions, images, sizing information, and other details. If additional information is required, customer support can provide further assistance when available.
Customer Support
The Frequently Asked Questions section is intended to provide quick answers to common customer concerns. If you cannot find the information you need, contact customer support with your order details and question so the appropriate assistance can be provided.
We recommend reviewing the relevant product, shipping, payment, return, and privacy policies before completing your purchase. Keeping this information easily accessible helps create a clearer and more convenient customer experience.
Do you also offer machinery parts, lights or accessories?
Yes. Decal kits and custom graphics remain QuébecDecalStore’s main specialty, but we can also help source selected machinery parts, LED and work lights, lighting accessories and equipment accessories as a complementary service. Availability depends on the machine and application. Send us the make, model, year, serial number when available, and a photo or description of what you need.